Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Genex Infosys Limited

Vacancy: 200

Job Location: Chattogram (Agrabad)

Employment Status: Full-time

Educational Requirements:
∎ HSC
∎ Skills Required: Computer skill, English, Fluent in written and spoken Bengali-English., Good communication skills

Job Responsibilities:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction;
∎ Respond to customer inquiries;
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same;
∎ Troubleshoot/ helping to resolve customer service problems;
∎ Provide general information;
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 27 Jun 2023

Company Information:
∎ 28 May 2023
∎ Genex Infosys Limited
∎ Address : Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ Web : www.genexinfosys.com
∎ Business : Leading IT company trusted by global brands

Category: Customer Support/Call Centre

: Address: Chattogram Software Technology Park, Singapore Bangkok Market, Level-8, Agrabad, Chattogram.

Interested By University

University Percentage (%)
National University 7.68%
Port City International University 1.38%
Daffodil International University 1.03%
University of Chittagong 0.92%
Bangladesh Open University 0.80%
University of Dhaka 0.80%
Jagannath University 0.69%
Dhaka polytechnic Institute 0.57%
Tangail polytechnic Institute 0.57%
Bangladesh University of Business and Technology 0.57%

Interested By Age Range

Age Range Percentage (%)
20-30 85.21%
31-35 9.17%
36-40 1.15%
40+ 0.23%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 79.34%
20K-30K 18.89%
30K-40K 1.42%
40K-50K 0.35%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 45.76%
0.1 - 1 years 14.45%
1.1 - 3 years 19.27%
3.1 - 5 years 11.12%
5+ years 9.40%