Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Genex Infosys Limited

Vacancy: 500

Age: 18 to 30 years

Location: Dhaka (Khilkhet)

Salary: Negotiable

Published: 27 Mar 2025

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age 18 to 30 years

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information.
∎ Maintaining a high standard of call quality as per the requirement of the organization.
∎ Answering incoming calls from customers and ensuring instant customer satisfaction.
∎ Respond to customer inquiries.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Troubleshoot/ helping to resolve customer service problems.
∎ Provide general information.
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Khilkhet)

Company Information:
∎ Genex Infosys Limited
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
genexinfosys.com
∎ Leading IT company trusted by global brands

Address::
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 20 Apr 2025

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 6.51%
University of Dhaka 1.19%
Green University of Bangladesh 0.90%
Daffodil International University (DIU) 0.76%
Dhaka College 0.71%
Tejgaon College 0.71%
Jagannath University 0.71%
Dhaka International University 0.67%
0.62%
University of Chittagong 0.62%

Interested By Age Range

Age Range Percentage (%)
20-30 84.85%
31-35 7.08%
36-40 1.57%
40+ 0.43%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 77.43%
20K-30K 20.29%
30K-40K 1.47%
40K-50K 0.33%
50K+ 0.48%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 52.54%
0.1 - 1 years 11.69%
1.1 - 3 years 18.72%
3.1 - 5 years 8.84%
5+ years 8.22%