Customer Service Officer
Job Description
Title: Customer Service Officer
Company Name: E-Zone HRM Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ Na
Job Context:
∎ Contract Type: Contract with E-Zone.
∎ Working Time: Roster Duty / Shifting Duty (Weekly 6 Days)
∎ ***For Males: Morning (7:00 AM - 3:00 PM) Evening (3:00 PM -11:00 PM) Night (11:00 PM - 7:00 AM)***
∎ ***For Females: Morning (7:00 AM - 3:00 PM) Evening (3:00 PM -11:00 PM)***
∎ E-Zone HRM is searching for customer service professionals to work closely with other associated team members to provide outstanding service to the ensure customer satisfaction through answering questions, handling complaints, and troubleshooting problems for a “Renowned Mobile Financial Organization’’ to work under E-Zone contract-
Job Responsibilities:
∎ Provide quality service to the customer over online communication (eg: email, web chat, social media) to ensure smooth operation and positive customer experience.
∎ Provide excellent customer service; answer questions and inquiries
∎ Resolve customer complaints and problems; offer possible solutions
∎ Manage call center database; enter new information as necessary
∎ Serves customers by providing product and service information and resolving product and service problems.
∎ Attracts potential customers by answering product and service questions and suggesting information about other products and services.
∎ Opens customer accounts by recording account information.
Additional Requirements:
∎ Age at most 30 years
∎ Strong communication skills both in English & Bengali.
∎ Team Player
∎ Sound knowledge over MS Word & MS Excel
∎ Ability to work under pressure
Salary: Tk. 14000 - 16000 (Monthly)
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Jul 2022
Company Information:
∎ 3 Jul 2022
∎ E-Zone HRM Limited
Category: Customer Support/Call Centre
: **Prospective candidates are invited to submit applications along with updated CV and a copy of recent Passport size photograph**Please mention the Applied Position Name on the subject line of your email***Only Short-listed candidates will be called for interview***
Source: bdjobs.com
Deadline Expired on 23rd Jul 2022
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