Customer Service Officer (CSO)

Job Description

Title: Customer Service Officer (CSO)

Company Name: Smart Corporation Dhaka

Vacancy: 10

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline
∎ Preferred Professional Certification: organizational behaviour,telecommunication
∎ Training/Trade Course: call center,telecommunication
∎ Skills Required: Customer Relationship Management, Customer Service, Digital Market or Facebook Page, Digital Marketing, Telemarketing

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Relationship Management (CRM), Customer Service, Digital Market or Facebook Page, Facebook marketing
∎ The applicants should have experience in the following business area(s): Call Center
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Resolve customer complaints via phone, email and Facebook Page messenger. Resolve product or service problems by clarifying the customer's complaint.
∎ Prepare product or service reports by collecting and analyzing customer information.
∎ Handle complaints; provide appropriate solutions within the time limits.
∎ Must be needed to maintain Organizational Policy and Behavior.

Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply
∎ Excellent in Operating Computer

Salary:
∎ Tk. 15000 - 16000 (Monthly)
∎ We provide incentive as our company policy. If you have quality you are welcome.

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Mar 2023

Company Information:
∎ 7 Mar 2023
∎ Smart Corporation Dhaka
∎ Address : Corporate Office: 10/1, Eastern Plaza Commercial Complex, 9th Floor, Hatirpool, Dhaka 1205.

Category: Customer Support/Call Centre

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