Customer Service Officer

Job Description

Title: Customer Service Officer

Company Name: Connect3

Vacancy: 20

Job Location: Chattogram

Employment Status: Full-time

Educational Requirements:
∎ HSC

Job Responsibilities:
∎ Job Responsibilities
∎ Answering incoming calls from customers and ensuring instant customer satisfaction;
∎ Respond to customer inquiries;
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same;
∎ Troubleshoot/ helping to resolve customer service problems;
∎ Provide general information;
∎ Maintaining a high standard of call quality as per the requirement of the organization.

Additional Requirements:
∎ Age 17 to 30 years
∎ Person with disability are encouraged to apply

Salary: Tk. 8000 - 12000 (Monthly)

Compensation & Other Benefits:
∎ Pension policy, Performance bonus, Profit share, Provident fund, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Aug 2023

Company Information:
∎ 31 Jul 2023
∎ Connect3
∎ Address : 1871,Hannan Bhaban,Sk Mujib Road,Badamtoli,Agrabad,Chattogram
∎ Web : www.connect3.net.bd
∎ Business : Connect3 is an BTRC Approved,Licenced Internet Service Provider since 2014.We provide Internet services whole over the Chattogram city.

Category: Customer Support/Call Centre

: We are looking for talented, self-driven, mentally and physically fit fresh graduates for our Customer Service Division on yearly contract

Interested By University

University Percentage (%)
National University 13.72%
Port City International University 3.07%
University of Chittagong 2.34%
Chittagong Polytechnic Institute 1.17%
Bangladesh Open University 1.17%
Premier University 1.02%
International Islamic University, Chittagong 0.88%
Premier University, Chittagong 0.73%
Chittagong College 0.73%
Southern University of Bangladesh, Chittagong 0.58%

Interested By Age Range

Age Range Percentage (%)
20-30 80.73%
31-35 12.99%
36-40 1.61%
40+ 0.15%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 97.28%
20K-30K 2.12%
30K-40K 0.30%
50K+ 0.30%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 40.15%
0.1 - 1 years 14.31%
1.1 - 3 years 23.21%
3.1 - 5 years 11.24%
5+ years 11.09%