Customer Service
Job Description
Title: Customer Service
Company Name: Niama International
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Service, Digital Marketing, Good communication skills, Online Marketing
Experience Requirements:
∎ 2 to 6 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, CRM (Hubspot Preferably), Customer Service, Digital Marketing, Online Marketing, Tele Marketing
Job Responsibilities:
∎ Reach out to new clients to introduce the apparel brand.
∎ Follow up with interested customers and lead them to the USA sales team.
∎ Identify new potential customer's needs, clarify information and provide solutions.
∎ Reach out via Instagram DM, Facebook message and all wholesale platforms where we sell our products.
∎ Create and Manage a Customer Database and manage all leads via inputting data daily.
∎ Must be knowledgeable on all Social media platforms, email & web chat
∎ Able to work in a fast-paced team environment.
∎ Ability to refer unresolved customer issues to the designated person for further investigation.
∎ Track and document calls and sales.
∎ Learn details about our products and service offerings and offer solutions based on clients' needs.
∎ Report weekly to the team leader for goal achievements.
∎ Any other task assigned by Management.
Additional Requirements:
∎ Age 20 to 35 years
∎ Only females are allowed to apply
∎ Strong Competence in Microsoft Word and Excel.
∎ Passion to learn and take on new challenges.
∎ Perfect English Communication Skills - Verbal and Written.
∎ Customer Service Orientation.
∎ Excellent organizational skills
∎ Interpersonal Skills
∎ Problem Analysis and Problem-Solving.
∎ Adaptability.
Salary: Negotiable
Application Deadline: 2 Dec 2020
Company Information:
∎ 2 Nov 2020
∎ Niama International
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 2nd Dec 2020
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