Customer Service (Female)

Job Description

Title: Customer Service (Female)

Company Name: Royal Capital Ltd.

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate in any discipline/ major

Job Responsibilities:
∎ Managing incoming calls and customer service inquiries.
∎ Handle customer complaints, provide appropriate, solutions and alternative within the time limit; follow up to ensure resolution.
∎ Dealing with clients and collect customer information by answering telephone calls; interviewing clients; verifying information to provide highest quality of service to the customers over the phone.
∎ Promptly responding to client's queries efficiently & effectively.
∎ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
∎ To handle customers in a professional manner.
∎ Identifying and assessing customers' needs to achieve satisfaction.
∎ Provide accurate, valid and complete information by using the right methods / tools.

Additional Requirements:
∎ Age at most 30 years
∎ Only females are allowed to apply
∎ Fluency in Bengali and English Speaking and Writing
∎ Good communication skills
∎ Strong personality and able to work under pressure
∎ Strong verbal & written communication, phone skills, listening, chatting, social media, Data entry skills, Customer focused, Attention to detail, Professionalism
∎ Familiar in using PC (good typing speed both in English and Bangla)
∎ Familiarity with CRM systems and practices.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy

Application Deadline: 31 Jan 2021

Company Information:
∎ 17 Jan 2021
∎ Royal Capital Ltd.

Category: Customer Support/Call Centre