Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Thyrocare Bangladesh Limited
Vacancy: 2
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduation from any reputed University.
Experience Requirements:
∎ 1 to 2 year(s)
Job Context:
∎ Thyrocare Bangladesh Ltd (TBL) is an affiliate of Thyrocare Technologies LTD., an International Chain Diagnostic Laboratory & one of largest Preventive Health Care company in the world with market capital of over. US$ 500 million. Thyrocare` s services are recognized by many international accreditations institutions such as ISO: 9001, NABL and CAP (College of American Pathologist), which ensures the global acceptance of the reports; thereby, Thyrocare reports are accepted worldwide. The results of each test done by Thyrocare is accepted by medical institutions inside as well as outside the country including India, Singapore, Thailand, Malaysia and many other developed countries. Thyrocare Bangladesh provides international standard blood tests through fully automated and integrated laboratory systems which provide accurate and world-standard reports.
∎ Only candidates with strong multitasking ability and organization skills are encouraged to apply.
∎ The job demands candidates that have patience and are very well mannered while speaking with clients over the telephone to provide customer support, customer retention, and develop customer relations.
∎ The applicant should have excellent speaking power with clarity, maturity and persuasive behavior in convincing the client.
Job Responsibilities:
∎ Receive & make calls to the customers.
∎ Capable to handle customer queries/complaints instantly.
∎ Capable to handle Inbound/outbound calls.
∎ Excellent negotiation skills and sound knowledge in diagnostic marketing.
∎ Make an appointment as per customer requirement.
∎ Closely work with phlebotomist and follow-up as per appointment.
∎ Closely work with report coordinator for sending report to the patient.
∎ Follow-up Field officer to send the report to the patient's residence.
∎ Follow-up existing customers from time to time.
∎ Maintain data for home collection and executive health check-up patients.
∎ Collect customer feedback.
∎ Strong interpersonal and communication skills.
∎ Ensure customer satisfaction.
∎ Positive attitude and self-motivated.
∎ Capable to handle customer queries/complaints instantly. Maintaining fruitful relationships with existing customers; retain new customers.
Additional Requirements:
∎ Age 22 to 28 years
∎ Excellent negotiation skill and sound knowledge in diagnostic marketing.
∎ Expert in Computer (MS Word, MS Excel, Email, CRM software Etc).
∎ The applicants should have experience in the following area(s):
∎ Face-to-Face Customer Support, Customer Support through Phone, Tele Marketing, Counseling, Guest Relations/Services, E-commerce.
∎ The applicants should have experience in the following business area(s): Telecommunication, Hospital.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Oct 2021
Company Information:
∎ 5 Oct 2021
∎ Thyrocare Bangladesh Limited
∎ Address : Confidence Centre, Kha-9 (12th Floor), Pragoti Sarani, Shajadpur, Gulshan, Dhaka-1212, Bangladesh.
∎ Web : www.thyrocarebd.com
∎ Business : Thyrocare Bangladesh Ltd (TBL), a franchisee of the international laboratory chain giant Thyrocare,. we’re committed to providing the highest quality healthcare for our patients. We’re one of the preferred health care providers for leading consultants, Patients, Hospitals, Clinics & Diagnostic Centers. We are continuously investing in standards and the technology to keep us at the forefront of healthcare advancement. TBL received CAP Certificate for its performance in Quality in the years 2015, 2016 & 2017. In Bangladesh, TBL is the only privately-owned laboratory to achieve this fit. This is a milestone in the history of Quality Laboratory Service in the Country. Thyrocare is providing international standard blood tests through fully automated and integrated laboratory systems which provide accurate and world standard reports. Thyrocare provides laboratory services to over 20 countries in the world, serving over a billion population in over 700 cities, catering the need of laboratories, hospitals, diagnostic centers, pathologists and over 1000 doctors. It is enlisted by many international accreditation organizations like CAP (College of American Pathologists), International Organization for Standardization-ISO: 9001, National Accreditation Board for Testing and Calibration Laboratories (NABL), India. Thereby Thyrocare reports are accepted worldwide.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 15th Oct 2021
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