Customer Service Executive / Social Media Moderator

Job Description

Title: Customer Service Executive / Social Media Moderator

Company Name: Araz Bangladesh International

Vacancy: 05

Age: 20 to 30 years

Location: Dhaka (DOHS Banani)

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Public Relation Companies, Call Center, Shop/Showroom

Published: 25 Jan 2024

Education:
∎ Bachelor degree in any discipline

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ • Communicate with customers via phone and facebook messanger.
∎ • Managing large amounts of inbound and outbound calls in a timely manner.
∎ • Ensure customer satisfaction, providing appropriate solution and alternatives within the stipulated time and follow up to ensure resolution.
∎ • Identifying customers' needs, clarify information, research every issue and providing solutions.
∎ • Report back data of whole day work to admin on different platforms (Note book, Direct to boos, etc.)
∎ • Typing speed (Both Bangla and English) should be fast and sound.
∎ • Understand all the situations and take responsibility, stress tolerance, discipline, desire to work and gain new knowledge, politeness, ability to work with large volumes of information, and multitasking.

Responsibilities & Context:
∎ We are looking for a Customer Service Executive having good verbal communication skills. Receive Phone calls, Client handle & ability to solve problem.

Required Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (DOHS Banani)

Company Information:
∎ Araz Bangladesh International
∎ H # 103,(G.Floor), Masjid Road, Banani DOHS, Dhaka-1213.
∎ www.araz.com.bd

Address::
∎ H # 103,(G.Floor), Masjid Road, Banani DOHS, Dhaka-1213.
∎ www.araz.com.bd

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 23 Feb 2024

Category: Customer Support/Call Centre