Job Description
Title: Customer Service Executive
Company Name: International Admission Service
Vacancy: Not specific
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA) in Marketing, HRM,Management, Bachelor of Business Administration (BBA) in Marketing, HRM,Management, Bachelor of Arts (BA) in English
∎ American International University Bangladesh,BRAC University,East West University,Independent University, Bangladesh,Ahsanullah University of Science and Technology students will get preference
∎ Preferred Professional Certification: Adobe Photoshop,Digital Marketing,IELTS
∎ Skills Required: Computer skill, Management, Microsoft Office Applications
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Relationship Management, Customer Service, Face to Face Customer Support
∎ The applicants should have experience in the following business area(s):
Immigration & Education Consultancy Service
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Proper career counseling directly over the phone & face to face to the students and their guardians for further study in Australia, Canada, and UK.
∎ Ask questions to understand customer requirements. Introducing the organization's services to customers (Keeping records of calls, updating customer information in the database) to follow up with the other process.
∎ Maintained good communication with clients and prepared applications for admission into different foreign universities / maintaining other formalities related to entries with the university's international office.
∎ Must have a good command of English. Coordinating the Admissions Manager/ Compliance Manager.
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Must have excellent analytical ability.
∎ Working Hours: Saturday - Thursday (10 AM to 6 PM)
∎ Ability to learn about products and services and describe/explain them to prospects.
∎ Cool-tempered and able to handle rejection. Outstanding negotiation skills with the ability to resolve issues and address complaints.
∎ Knowledge of relevant computer programs (CRM Software) and telephone systems.
Salary: Tk. 20000 - 25000 (Monthly)
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Credit card, Performance bonus, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 4
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Jun 2023
Company Information:
∎ 15 May 2023
∎ International Admission Service
∎ Address : House: 313(1st Floor), Road: 21
Mohakhali DOHS, Dhaka: 1206
∎ Web : www.iasbd.co.uk
∎ Business : Overseas Education Consultancy
Category: Customer Support/Call Centre
: Only serious candidates are encouraged to apply, and a minimum of 3 years job contract is required.
