Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: index Agro Industries Ltd.

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ MBA or Masters in any subject from any reputed University.

Job Responsibilities:
∎ Response & answering incoming calls from customer’s satisfaction & enquiries.
∎ Receiving customer complaints and input those in resister for necessary measures and provide them information about the resolution of the same.
∎ Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
∎ Maintaining a positive, empathetic and professional attitude toward customers and colleagues.
∎ Provide general information to customers and update the customers about any upcoming or newly launched product.
∎ Maintaining high standard of call quality as per the requirement of the organization and clarify the customers with any query regarding any product.
∎ Keep records of all customer conversations on the company database.
∎ Gather appropriate knowledge about Field force platform.
∎ Engage in any other relevant tasks delegated by Department head/ Management.

Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
∎ Female are encouraged to apply.
∎ Leading customer through the purchasing process.
∎ Keeping records of all customer conversations on the company database.
∎ Hardworking, Attentive to Details, Have a Flexible Personality, Tech Savvy.
∎ Should be conversant in using a computer e.g. MS Office, email, etc.
∎ Person with disability are encouraged to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 6 Jan 2023

Company Information:
∎ 22 Dec 2022
∎ index Agro Industries Ltd.
∎ Address : MF Tower, Plot: GA-95/C Middle Badda, Pragati Sharani, Gulshan -1, Link Road, Dhaka 1212
∎ Web : www.index-companies.com
∎ Business : Architectural Consultancy, Agro-Industries, Ceramics Industries, Real Estate and Construction, Retail and Distribution, Power and Energy, Investment and Hospitality, Financial Services, Media, Foundation, Tech Group, E-Commerce

Category: Secretary/Receptionist

: Need not to apply if requirements are not complied.Please send your updated resume with recent passport size photograph and photocopy of all academic certificates to the following address.

Source: bdjobs.com