Job Description
Title: Customer Service Executive
Company Name: Hairence
Vacancy: 2
Age: 23 to 30 years
Location: Dhaka (Old Dhaka)
Salary: Tk. 14000 - 15000 (Monthly)
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):E-commerce
Published: 6 Jan 2025
Education:
∎ Bachelor of Business Administration (BBA) in Marketing, Bachelor of Business Administration (BBA) in Accounting, Bachelor of Commerce (BCom) in Marketing
∎ Bachelor's Degree in Business Administration (BBA) in Marketing/ Finance/ Accounting.
Requirements:
Additional Requirements:
∎ Age 23 to 30 years
∎ 1-2 years of experience in customer service or a similar role.
∎ Proficiency in Microsoft Excel and Word is mandatory.
∎ Proven experience in customer service, call Center, or related role.
∎ Excellent communication skills, both verbal and written.
∎ Empathy and patience in dealing with customer inquiries and issues.
∎ Problem-solving and conflict resolution abilities.
∎ Ability to multitask and priorities tasks in a fast-paced environment.
∎ Strong organizational and multitasking abilities.
∎ Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
∎
Responsibilities & Context:
∎ Handle customer inquiries, complaints, and issues promptly and effectively through multiple channels, including website, phone, email, chat, and social media.
∎ Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.Customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
∎ Maintain records of customer interactions and transactions in Microsoft Excel and Word.
∎ Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
∎ Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
∎ Provide feedback and suggestions to improve customer service processes.
∎ Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
∎ Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
∎ Participate in training and professional development activities to enhance customer service skills and knowledge.
∎ Work collaboratively with internal teams to ensure customer satisfaction.
∎ We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.
∎ Responsibilities:
∎ Handle customer inquiries, complaints, and issues promptly and effectively through multiple channels, including website, phone, email, chat, and social media.
∎ Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.Customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
∎ Maintain records of customer interactions and transactions in Microsoft Excel and Word.
∎ Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
∎ Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
∎ Provide feedback and suggestions to improve customer service processes.
∎ Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
∎ Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
∎ Participate in training and professional development activities to enhance customer service skills and knowledge.
∎ Work collaboratively with internal teams to ensure customer satisfaction.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Old Dhaka)
Company Information:
∎ Hairence
∎ Moulovibazar Trade Centre, Chawkbazar, Dhaka
Address::
∎ Moulovibazar Trade Centre, Chawkbazar, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Jan 2025
Category: Customer Support/Call Centre
