Customer Service & Documentation Executive

Job Description

Title: Customer Service & Documentation Executive

Company Name: A leading Freight forwarding Company

Vacancy: 2

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Commerce (BCom)
∎ Skills Required: Documentation, Good communication skills, Good to manage, Software Knowledge

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Documentation
∎ The applicants should have experience in the following business area(s): Shipping, Supply Chain

Job Responsibilities:
∎ Ensure smooth and timely freight process flow
∎ Ensure accurate and timely data entry into our operating system
∎ Track and trace shipments as required
∎ Utilize Process Monitors and Workflows on daily basis
∎ Ensure timely movement and delivery of freight to customers
∎ Ensure documents are timely sent to customer or broker for customs purposes
∎ Ensure accurate and timely client invoicing
∎ Interact with our customers in arranging their shipments, exceeding customer service expectations
∎ Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
∎ Understand department process flow, constantly looking for areas of improved efficiency
∎ Ensure all customers' standard operating procedures are followed and updated
∎ Overseas communications, timely responses to emails and requests (internal and external)

Additional Requirements:
∎ Age 25 to 30 years
∎ Only males are allowed to apply
∎ Work experience in Shiping / Freight forwarding Industry

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Apr 2021

Company Information:
∎ 13 Apr 2021
∎ A leading Freight forwarding Company

Category: Customer Support/Call Centre

: The role of a Customer Service & Documentation Executive will be working in a busy fast-paced Customer Service Department and the successful candidate will be responsible for liaising with both internal & external customers, suppliers, and Agents regarding Freight shipments/bookings.