Job Description
Title: Customer Service Associates- CSA (Contractual)
Company Name: BYSL Global Technologies Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Contractual
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
∎ Handle online sales and follow up until delivery
∎ Provide accurate, valid and complete information using the right tools
∎ Handle customer complaints, provide appropriate solutions to build long-term customer relationships
∎ Refer unresolved customer grievances to designated persons using internal system for further investigation
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner
∎ Other related tasks assigned by the management
∎ Report time to time to concerned person for complicated issues
Additional Requirements:
∎ Minimum one-year job experience in call center or relevant field
∎ Excellent communication skills
∎ Good English and computer skills are required
∎ Ability to work under pressure and handle multiple clients
∎ Willingness to work on Fridays and other government holidays or extra hours when required
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 31 Dec 2023
Company Information:
∎ 3 Dec 2023
∎ BYSL Global Technologies Limited
Category: Customer Support/Call Centre
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