Job Description
Title: Customer Service Agent
Company Name: Pulse Care Bd
Vacancy: 8
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ HSC, Bachelor degree in any discipline
∎ Skills Required: Computer skill, Good communication skills, Problem Solving
Experience Requirements:
∎ At most 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support/ Client Service
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Customer interaction and answering customer inquiries.
∎ Problem solving & provide appropriate solutions for customers & follow up to resolve any issues in their customer experience.
∎ Provide first line support to the clients.
∎ Working to a target system, with strict month end deadlines.
∎ Develop and implement customer service policies and procedures.
∎ Monitor and assess team performance, providing feedback and coaching as necessary.
∎ Quality Assurance and Upselling or Cross-Selling.
∎ Product Knowledge and adherence to scripts.
∎ Collaborate with other departments to optimize customer support processes.
∎ Maintain accurate records of customer interactions and transactions.
∎ Ensure adherence to company standards and guidelines.
∎ Team Collaboration and Continued Learning.
Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply
∎ Good Computer Knowledge
∎ Moderate Skill on MS Word & Excel
∎ Typing Skill
Salary: Tk. 9000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Jan 2024
Company Information:
∎ 18 Dec 2023
∎ Pulse Care Bd
∎ Address : Flat C-11, Evergreen Mizan Square,621 Rokeya Sharani,Kazipara,Mirpur,Dhaka
Category: Customer Support/Call Centre
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