Job Description
Title: Customer Service Agent - Digital / Voice
Company Name: Daraz Bangladesh Ltd.
Vacancy: 40
Age: 21 to 38 years
Location: Dhaka (Tejgaon)
Salary: Tk. 15000 - 17000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):E-commerce
∎ Freshers are also encouraged to apply.
Published: 15 Sep 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 21 to 38 years
∎ Strong communication skills both in English & Bangla.
∎ Should have typing speed 30 words per minute for Digital & 25 for Voice.
∎ Should have computer literacy & MS Office.
∎ Should have the ability to work under pressure.
∎ Good Communication skills Candidates should have the mindset to work on roster basis.
∎ Strong communication skills both in English & Bangla.
∎ Should have typing speed 30 words per minute for Digital & 25 for Voice.
∎ Should have computer literacy & MS Office.
∎ Should have the ability to work under pressure.
∎ Good Communication skills Candidates should have the mindset to work on roster basis.
Responsibilities & Context:
∎ Provide quality service to the customers over Live Chat.
∎ Capture customer insights and escalate issues to other internal departments.
∎ Maintain targeted KPI on a regular basis.
∎ Maintain high standard of service quality as per the requirement of the organization.
∎ Answering incoming calls from customers and ensure instant customer satisfaction on product query.
∎ Responsible for making outbound and follow-up calls.
∎ Respond to customer inquiries regarding product quality, complaints and feedbacks.
∎ Receiving customer complaints and input those in the system for necessary measures.
∎ Provide quality service to the customers over Live Chat.
∎ Capture customer insights and escalate issues to other internal departments.
∎ Maintain targeted KPI on a regular basis.
∎ Maintain high standard of service quality as per the requirement of the organization.
∎ Answering incoming calls from customers and ensure instant customer satisfaction on product query.
∎ Responsible for making outbound and follow-up calls.
∎ Respond to customer inquiries regarding product quality, complaints and feedbacks.
∎ Receiving customer complaints and input those in the system for necessary measures.
Skills & Expertise:
Compensation & Other Benefits:
∎ Contract Extension is possible upon performance & requirement
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka (Tejgaon)
Company Information:
∎ Daraz Bangladesh Ltd.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Oct 2024
Category: Customer Support/Call Centre
