Customer Relationship Officer
Job Description
Title: Customer Relationship Officer
Company Name: Sakura Power Ltd.
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ O Level, A Level, Bachelor degree in any discipline
∎ Preferred Professional Certification: Call Center, Customer Service, IELTS
∎ Training/Trade Course: Call Center Training, Customer Service Training, English Language
∎ Skills Required: Call Center, Call Centre Supervision/ Management, Call centre training
Experience Requirements:
∎ At most 3 year(s)
Job Responsibilities:
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem and following up of the clients
∎ Must be knowledgeable about Facebook (Social media), email & web chat and timely response to the customer
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Use Call Center systems and CRM to manage prospects.
∎ Report time to time to the team leader for complicated issues.
Additional Requirements:
∎ Age 20 to 30 years
∎ Both males and females are allowed to apply
∎ Call Center experience is mandatory.
∎ Fluency in English has to be good and clear Bengali will be added advantages
∎ Candidate must have computer literacy such as MS Office (especially Excel and Word) and Internet.
∎ Well behaved
∎ Good organizational and multi-tasking abilities.
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 30 Aug 2020
Company Information:
∎ 4 Aug 2020
∎ Sakura Power Ltd.
∎ Address : Kohinoor Tower (5th Floor), House#7, Road#7, Gulshan Avenue, Dhaka-1212.
∎ Web : www.sakurapower.com
∎ Business : Sakura Power Limited is a reputable and trusted Power Products Company name in Bangladesh. The company has started its activities on 2005 and became a limited company in 2011. Since its inception, the company has been working on quality products. Its main goal was to achieve the reliance & trust of the people by providing the highest level of service. For this, we never compromise with quality. All Sakura brand products are imported from the renowned factory that has quality standards and they do a number of tests of their products before delivery to be able to guarantee their product perfect functioning. Apart from providing the proven power supply, we are also discreet about delivery, installation and after sales. Sakura is working with the power product. Our products have designed as power alternate items which bestow dynamic uninterrupted power during the emergency.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 30th Aug 2020
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