Job Description
Title: Customer Relationship Officer
Company Name: AH&Z Associates Ltd
Vacancy: 05
Job Location: Sylhet, Dhaka (Dhanmondi, Gulshan, Uttara), Sylhet (Sylhet Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline
∎ BA, Bss, Msc, Foreign Educational Degree
∎ American International University Bangladesh,Bangladesh Open University,Independent University, Bangladesh,East West University,Leading University, Sylhet students will get preference
∎ Skills Required: Business Development, Immigration Consultancy, Immigration Education Consultancy Service, Marketing, Student Admission, Student Consultancy, Student Recruitment
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Application Processing in Different University Portal., Education Counseling, Education Marketing, ENGLISH MEDIUM SCHOOL, Immigration Education Consultancy Service, Sales & Marketing, Student Admission, Student Consultancy, Student Counseling, Visa Consultancy
∎ The applicants should have experience in the following business area(s):
Immigration & Education Consultancy Service, Consulting Firms, Embassies/Foreign Consulate, Immigration/Visa Processing, Law Firm, Multinational Companies, School, Training Institutes, University
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Duties and Responsibilities of Applicants:
∎ To ensure a high level of customer care for its clients, both internal and external to support the delivery of company mission and vision which will meet the corporate standard.
∎ Helping clients towards a deeper understanding of their concerns;
∎ Ability to handle the CRM Tech management system, telephone enquiries and email enquiries from prospective students, their parents, teachers and advisers independently and timely in a professional manner.
∎ Keeping records on EMS pro, create the task, help clients to complete their admission and update institutes Spec sheet by using reporting tools where necessary.
∎ Process incoming applications for all foundation, diploma, undergraduate and postgraduate degree programmes, checking qualifications, Eligibility of the applicants, follow institutes application processing systems, forward it to the respective institutes follow the standard presentation, helping admission officer to make quick and transparent offer with the validity of application decisions and authenticity of its results with the aim of 100% accuracy.
∎ Ability to convert student's enquiries into applications through the honest & ethical sales techniques.
∎ Liaise regularly with both students and institutes admission staff.
∎ Accepting without bias the issues raised by clients;
∎ Other Operational day to day task:
∎ Handle all enquiries in a courteous and helpful way; these may be by telephone, email, letter, and fax, in person and face to face.
∎ Monitor Request Tracker (web-based enquiry system) queues, lead and help collate data relating to all admissions enquiries.
∎ Assist to promotional team and organise education fair, open days, seminar, institutes training and all related visits.
∎ Assist with the production and distribution of publicity materials.
∎ Assist with the monitoring and updating of all information relating to admission.
∎ Gathering course, fees structure, partner institutes list, intake deadline, Entry requirements for upcoming intake.
∎ Establishing a relationship of trust with the clients, respective partners and teachers;
∎ Employee daily log book needs maintain.
∎ The post-holder may be asked to help other sections of the admission processing and to undertake duties as requested by the top management or Director time to time
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Candidates should have proper Computer skills on MS word, Excel, PowerPoint, and email communication.
∎ English proficiency is mandatory.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Medical allowance, Provident fund, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Aug 2023
Company Information:
∎ 4 Jul 2023
∎ AH&Z Associates Ltd
∎ Address : Rupayan Prime (6th Floor), House# 02, Road# 07, Green Road, Dhanmondi- 1205 Dhaka
∎ Web : ahzassociates.co.uk
∎ Business : Overseas University representatives
Category: Engineer/Architect
: This is an exciting opportunity for a driven and motivated individual who wants to make a difference in students' life. You will join a dynamic international team and will be responsible for converting inquiries from students who are interested in studying in the UK especially from Bangladeshi national. Your responsibilities would include converting inquiries into applications and then enrollments to our partner universities. Anyone with previous experience at the same industry or Fresh graduate are welcome. UK graduates will get top priority.
