Customer Relationship Manager (Management Trainee)

Job Description

Title: Customer Relationship Manager (Management Trainee)

Company Name: Labaid Cancer Hospital

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BBA/MBA or Graduation in any business discipline from any recognized university
∎ Preferable University: BRAC, NSU, AIUB, EWU, SUB, IUB, BUP

Job Responsibilities:
∎ Learn various staff functions, including operations, management viewpoints, and company policies and practices affecting each phase of business.
∎ Observe experienced employee work to acquire knowledge of methods, procedures, and standards required for performing the departmental duties.
∎ Play a significant role in long-term planning, including an initiative geared toward operational excellence.
∎ Managing customer complains; identify need gaps and taking initiatives to solve issues.
∎ Increasing brand awareness for the company within the community.
∎ Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback.
∎ Excellent problem solving and conflict resolution skills in order to resolve conflicts and problems.
∎ Excellent interpersonal skills in order to maintain and excellent rapport with customers and co-workers.
∎ Adhering to high ethical and professional standards complying with all applicable laws and regulations for the industry.
∎ Assist to establish employee engagement and employer branding activities across the organization throughout the year.
∎ Assist to develop different policies, procedures to expedite project works under changing circumstances.
∎ Facilitate a comfortable and delightful experience for patients and visitors.
∎ Ensure VIP and patient care services as stated by the management.
∎ Providing excellent Customer service as per hospital standards.

Additional Requirements:
∎ Must have excellent presentation skills and good personality
∎ Fresh graduates are highly encouraged to apply.
∎ Experience in Hotel Hospitality department will be given Preference.
∎ Competence to build and effectively manage interpersonal relationships at all levels of the company.
∎ Excellent oral & Written communication skills with strong command in MS Excel & MS Word
∎ Ability to remain, objective and professional in challenging situations.
∎ Ability to work in fast paced work environment both independently and in a group.

Salary:
∎ Attractive salary and benefits will be offered to the deserving candidate

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 10 Sep 2022

Company Information:
∎ 21 Aug 2022
∎ Labaid Cancer Hospital

Category: Customer Support/Call Centre