Customer Relationship Executive

Job Description

Title: Customer Relationship Executive

Company Name: SaltSync

Vacancy: Not specific

Job Location: Khulna

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Computer, Bachelor of Business Administration (BBA)
∎ Skills Required: Microsoft Office Applications

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center
∎ The applicants should have experience in the following business area(s): ISP

Job Responsibilities:
∎ Communicate with customers in an informative manner, in keeping with the brand's voice and tone.
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels.
∎ Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Quality assures of regarding daily task and call.
∎ Needs to have excellent interpersonal skills to communicate clearly and effectively.
∎ Manage large volume calls in a timely manner.
∎ Prepare & submit a daily report on incoming and outgoing call.
∎ Submit Customer feedback report to the management daily basis.

Additional Requirements:
∎ Age 22 to 32 years
∎ Both males and females are allowed to apply
∎ Well-groomed personnel with full of enthusiasm having excellent communication skill.
∎ Self-motivated & result oriented.
∎ Must have good communication skill in Bangla and English with proper accent.
∎ Good computer skill is required with good typing skill.
∎ To handle any difficult situation that may rise during maintaining a team and client.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Sep 2022

Company Information:
∎ 22 Aug 2022
∎ SaltSync
∎ Address : SaltSync, 7 K.D.A Avenue ,Khulna 9100.
∎ Web : www.saltsync.com

Category: Customer Support/Call Centre

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