Job Description
Title: Customer Relationship Executive
Company Name: GTC BPO Services Limited
Vacancy: 10
Job Location: Dhaka (Mohakhali)
Employment Status: Full-time, Part-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Microsoft Office Applications
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Computer skill
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm
Job Context:
∎ Shift timing roster (8hours a day)
∎ Part time hours available.
∎ One-day weekend
∎ Public Holidays available
Job Responsibilities:
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels.
∎ Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions.
∎ Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.
Additional Requirements:
∎ Age 20 to 28 years
Salary: Tk. 9000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Jun 2023
Company Information:
∎ 24 May 2023
∎ GTC BPO Services Limited
∎ Address : 99 Ambon Complex Ltd, 8th floor Mohakhali, C/A, Dhaka-1212
Category: Customer Support/Call Centre
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