Customer Relationship Executive

Job Description

Title: Customer Relationship Executive

Company Name: GTC BPO Services Limited

Vacancy: 10

Job Location: Dhaka (Mohakhali)

Employment Status: Full-time, Part-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Service, MICROSOFT OFFICE
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

Job Context:
∎ Shift timing roster (8hours a day)
∎ Part time hours available.
∎ One-day weekend
∎ Public Holidays available

Job Responsibilities:
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels.
∎ Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions.
∎ Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.

Additional Requirements:
∎ Age 20 to 28 years

Salary: Tk. 9000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 14 Nov 2023

Company Information:
∎ 15 Oct 2023
∎ GTC BPO Services Limited
∎ Address : 99 Ambon Complex Ltd, 8th floor Mohakhali, C/A, Dhaka-1212

Category: Customer Support/Call Centre

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