Job Description
Title: Customer Relation Agent
Company Name: Grameen Telecom Trust
Vacancy: 08
Location: Dhaka
Salary: Negotiable
Published: 29 Aug 2024
Education:
∎ Minimum of a bachelor’s degree in any discipline.
∎ Minimum of a bachelor’s degree in any discipline.
Requirements:
Additional Requirements:
∎ Preferred background in customer service, telecommunication, or a related field.
∎ Experience in healthcare services, startups, hospitals, diagnostics, or pharmaceuticals is a plus.
∎ Proficient in basic computer skills, CRM software, and telecommunication service.
∎ Strong communication skills and a focus on customer satisfaction are essential.
∎ Willingness to work on a roster basis, including weekends and holidays.
∎ Ability to work under pressure and manage multiple tasks.
∎ Positive attitude and a strong desire to help customers.
∎ Preferred background in customer service, telecommunication, or a related field.
∎ Experience in healthcare services, startups, hospitals, diagnostics, or pharmaceuticals is a plus.
∎ Proficient in basic computer skills, CRM software, and telecommunication service.
∎ Strong communication skills and a focus on customer satisfaction are essential.
∎ Willingness to work on a roster basis, including weekends and holidays.
∎ Ability to work under pressure and manage multiple tasks.
∎ Positive attitude and a strong desire to help customers.
Responsibilities & Context:
∎ Telecommunication Service: Manage inbound/outbound calls with professionalism and consistency.
∎ Omnichannel Support: Respond to customer inquiries via phone, email, chat, and social media.
∎ Issue Resolution: Resolve customer complaints and ensure satisfaction across all platforms.
∎ Customer Relationship Management: Build strong relationships with customers through personalized communication.
∎ Documentation: Record customer interactions and transactions across all channels.
∎ User Experience: Ensure a seamless user experience for our online healthcare services.
∎ Customer Support: Provide prompt and professional assistance.
∎ Telecommunication Service: Manage inbound/outbound calls with professionalism and consistency.
∎ Omnichannel Support: Respond to customer inquiries via phone, email, chat, and social media.
∎ Issue Resolution: Resolve customer complaints and ensure satisfaction across all platforms.
∎ Customer Relationship Management: Build strong relationships with customers through personalized communication.
∎ Documentation: Record customer interactions and transactions across all channels.
∎ User Experience: Ensure a seamless user experience for our online healthcare services.
∎ Customer Support: Provide prompt and professional assistance.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Grameen Telecom Trust
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Address::
∎ Telecom Bhaban (Level 10 & 11), 53/1 Box nagar, Zoo Road, Mirpur, Dhaka 1216.
∎ Social Business
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 5 Sep 2024
Category: Customer Support/Call Centre
