Customer Relation Agent (BRAC Health Enterprise)
Job Description
Title: Customer Relation Agent (BRAC Health Enterprise)
Company Name: BRAC Enterprises
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ The candidate should have Graduated in any discipline (preferably in English) with a minimum CGPA 2.50 or 2nd division/ class or equivalent result in all academic examinations from any recognized institution.
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Take clients call and provide accurate, satisfactory answers to their queries and concerns
∎ Call clients to follow up their conditions and reminders about follow up visits and medicines.
∎ De-escalate situations involving dissatisfied clients, offering patient assistance and support
∎ Following call center "scripts" when handling different topics
∎ Identifying customers' needs, clarify information, research every issue and providing solutions
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Call clients to inform them about the new services and packages.
∎ Utilize resources to troubleshoot and resolve patient issues
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme's goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Salary: Negotiable
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Health & Life Insurance Benefit, Festival Bonuses, Compulsory Contributory Provident Fund, Gratuity and other
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Sep 2022
Company Information:
∎ 8 Sep 2022
∎ BRAC Enterprises
∎ Address : BRAC Centre, 75 Mohakhali, Dhaka 1212
∎ Web : enterprises.brac.net
∎ Business : BRAC Enterprises, the social enterprise and investment division of BRAC were initiated as intervention to serve a need or create market access for the marginal producers. BRAC Enterprises strives to strike the right balance between financial surplus and social returns in order to achieve the targeted double/ triple bottom lines. By operating as a surplus generating enterprises that aims to alleviate poverty through its business operations and supply chain, BRAC succeeds in implementing its vision to serve the society in a profitable manner. Now, these socially profitable enterprises, across crafts, agriculture, livestock, poultry, fisheries, health and retail sector are making a significant contribution to the local economy through the creation of market linkage, entrepreneurs and employment opportunities.
Category: Customer Support/Call Centre
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