Job Description
Title: Customer Liaison Officer, After Sales Services
Company Name: ISHO Limited
Vacancy: --
Age: 25 to 34 years
Location: Dhaka (Baridhara)
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Call Center
∎ Freshers are also encouraged to apply.
Published: 23 Feb 2025
Education:
∎ Bachelor degree in any discipline
Requirements:
Additional Requirements:
∎ Age 25 to 34 years
∎ Excellent verbal communication skills.
∎ Strong problem-solving and multitasking abilities.
∎ Proficiency in CRM systems and call-handling tools.
∎ Ability to maintain composure in high-pressure situations.
∎ Customer-first mindset·
∎ Empathy and active listening·
∎ Attention to detail·
∎ Time management and organizational skills.
∎ Excellent verbal communication skills.
∎ Strong problem-solving and multitasking abilities.
∎ Proficiency in CRM systems and call-handling tools.
∎ Ability to maintain composure in high-pressure situations.
∎ Customer-first mindset·
∎ Empathy and active listening·
∎ Attention to detail·
∎ Time management and organizational skills.
Responsibilities & Context:
∎ Manage the service hotline, handling inbound calls from customers.
∎ Respond promptly and professionally to all customer queries.
∎ Address product-related inquiries following the Query Management Guideline.
∎ Provide accurate and relevant information to assist and guide customers over the phone.
∎ Resolve customer concerns regarding product delivery issues effectively.
∎ Coordinate with relevant teams to ensure timely resolution of delivery-related queries.
∎ Deliver a positive experience by understanding and meeting customer needs.
∎ Build rapport and trust with customers by offering empathetic and solution-driven support.
∎ We are seeking a proactive and customer-oriented Customer Liaison Officer to manage our service hotline and ensure seamless handling of customer inquiries. The ideal candidate will address customer queries, provide accurate information, and resolve product- or delivery-related issues, contributing to an exceptional after-sales experience.
∎ Manage the service hotline, handling inbound calls from customers.
∎ Respond promptly and professionally to all customer queries.
∎ Address product-related inquiries following the Query Management Guideline.
∎ Provide accurate and relevant information to assist and guide customers over the phone.
∎ Resolve customer concerns regarding product delivery issues effectively.
∎ Coordinate with relevant teams to ensure timely resolution of delivery-related queries.
∎ Deliver a positive experience by understanding and meeting customer needs.
∎ Build rapport and trust with customers by offering empathetic and solution-driven support.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Baridhara)
Job Highlights:
∎ ISHO is the no. 1 online furniture and lifestyle brand in Bangladesh. Although we have only been around for about 6 years, we have disrupted the local market with our data driven designs & strong philosophy of being a vertically integrated business.
Company Information:
∎ ISHO Limited
∎ House# 27 (Leve-3), Road- 12 , Block# H, Banani, Dhaka-1213, Bangladesh
Address::
∎ House# 27 (Leve-3), Road- 12 , Block# H, Banani, Dhaka-1213, Bangladesh
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Mar 2025
Category: Customer Support/Call Centre
