Customer Experience Partner - Lead Logistics
Job Description
Title: Customer Experience Partner - Lead Logistics
Company Name: Maersk Line
Vacancy: 20
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 3 to 7 year(s)
Job Responsibilities:
∎ Face global customer as front liner and assist them in resolving their problems.
∎ Ensure operational activities like On time System update, Document preparation/Collection,/Audit/Dispatch, etc. in light of the Standard Operating Procedure (SOP)
∎ Prepare Container Load Plan as and when needed.
∎ Ensure on time B\L draft submission by shipper
∎ Ensure on time Shipment Instruction transmission to carrier.
∎ Cross check Carrier Bill of Lading (BL) and our system data to avoid any discrepancy.
∎ Clear data quality (DQ) error.
∎ Response to daily operational emails/queries / calls / with zero or minimal escalations
∎ Communication with destination team & clients on regular shipment related issue.
∎ Proactive in exception management
∎ Communicate with different stakeholders & ensure error free/on time system update.
∎ Release FCR/HBL/BL to shipper within timeline mentioned in the SOP or standard time.
∎ Maintains good rapport with customer and internal stake holder.
∎ Prepare the necessary reports based on client requirement
∎ Any ad-hoc responsibilities assign by the management
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 26 Aug 2022
Company Information:
∎ 28 Jul 2022
∎ Maersk Line
∎ Address : Esplanaden 50, 1098 Copenhagen K
∎ Business : Maersk Line is the world`s largest container shipping company, serving customers all across the globe. Maersk Line has 25.000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line?s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world.
The A.P. Moller - Maersk Group with HQ in Copenhagen, Denmark, employs 120,000 people in 130 countries across the world. We are involved in a wide range of activities within the Transport, Energy, Offshore, Retail and Manufacturing industries. We ranked 147 on the Fortune Global 500 list for 2010.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 26th Aug 2022
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