Customer Experience Partner, Dhaka
Job Description
Title: Customer Experience Partner, Dhaka
Company Name: Maersk Line
Vacancy: Not specific
Job Location: Dhaka, Dhaka (Dhaka Railway)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Service, Customer Support/ Client Service, Excellent communication skills MS Word Excel PowerPoint, Logistics, Shipment follow up, Shipping, Strong communication skills
Experience Requirements:
∎ 2 to 6 year(s)
∎ The applicants should have experience in the following area(s):
Air Freight, Customer Care, Customer Relationship Management (CRM), Customer Service, Customer Support, Logistics, Ocean Freight, Shipment follow up, Shipping, Shipping Logistic
∎ The applicants should have experience in the following business area(s):
Trading or Export/Import, Shipping, Logistic/Courier/Air Express Companies, Supply Chain
Job Context:
∎ Owns and manages the customer experience. Has responsibility for end-to-
∎ end customer experience within the assigned scope in SCM, in compliance
∎ with relevant company procedures and agreements with customer.
Job Responsibilities:
∎ Responsibilities :
∎ Ensure 100% compliance with SOP/IOP/KPI.
∎ Attend customer query and establish good rapport through professional & timely communication
∎ Booking management with the shipper and Ocean Carrier
∎ Prepare cargo Loading plan
∎ Proactive in exception management
∎ Volume forecasting
∎ Prevent revenue leakage
∎ Coordinate with network and OPS colleagues
∎ Actively engage in implementation of new customer, projects, etc
∎ Communication with ocean carriers, CFS, GSC and vendors
∎ Strong follow up to meet KPI target
∎ Promote e-doc / e-FCR execution
∎ Drive upselling
∎ Various kind of reporting
Additional Requirements:
∎ Both males and females are allowed to apply
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Jul 2022
Company Information:
∎ 14 Jun 2022
∎ Maersk Line
∎ Address : Esplanaden 50, 1098 Copenhagen K
∎ Business : Maersk Line is the world`s largest container shipping company, serving customers all across the globe. Maersk Line has 25.000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line?s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world.
The A.P. Moller - Maersk Group with HQ in Copenhagen, Denmark, employs 120,000 people in 130 countries across the world. We are involved in a wide range of activities within the Transport, Energy, Offshore, Retail and Manufacturing industries. We ranked 147 on the Fortune Global 500 list for 2010.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 14th Jul 2022
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