Customer Experience Associate
Job Description
Title: Customer Experience Associate
Company Name: Shopfront Limited
Vacancy: 5
Job Location: Dhaka
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor degree in any discipline, Bachelor degree in any discipline
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Handling, Customer Support through Phone
Job Responsibilities:
∎ Managing large amounts of inbound and outbound calls in a timely manner
∎ Following communication “scripts” when handling different topics
∎ Identifying customers’ needs, clarify information, research every issue and providing solutions
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Meet personal/team qualitative and quantitative targets
Additional Requirements:
∎ Age 18 to 30 years
∎ Educational Background: Graduation required but not mandatory
∎ Experience in E-commerce industry will get preferance
∎ Familiarity with CRM systems and practices
∎ Excellent communication skills over phone and chatbox
∎ Good listening and problem solving skills
∎ Ability to take and handle stress and pressure
∎ Ability to multi-task, set priorities and manage time effectively
Salary: Tk. 12000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: February 29, 2020
Company Information:
∎ Shopfront Limited
∎ Address : Mohakhali DOHS, Dhaka-1212
∎ Web : https://shopup.com.bd/
∎ Business : Shopfront Limited is the first company in Bangladesh to tap into the ever growing social media commerce industry, and among the pioneer social commerce solution providers in South Asia. The company focuses on developing solutions that enables small businesses to take full advantage of social media to grow their sales.
Shopfront Limited has already developed an online store management solution called "ShopUp" which helps its clients sell more and sell easily.
Shopfront Limited has already developed an online store management solution called "ShopUp" which helps its clients sell more and sell easily. Recently the company started a new service called eLOAN which caters to the various needs of the merchants starting from stocking products to enlarging the size of the business.
Category: Customer Support/Call Centre
Read Before Apply: Applicant may apply through email mentioning position name in the subject line.
Source: bdjobs.com
Deadline Expired on 29th Feb 2020
Similar Jobs
Call Center Executive
Telesales Executive
Executive/ JR. Executive
Counselling Executive Office
Tele Sales Executive
Controller
Call Center Agent
Telemarketing Executive [Night Shift] For International Campaign
Call Centre Executive
Customer Care Officer (Female)
Call Center Executive
Receptionist /Front Desk Executive
Call Center Executive
Client support Manager (Night Shift)
Front Desk Executive
Senior Call Center Agent [ For International Campaign ]
Call Center Representative- Tele Sales
Billing Executive
Customer Service Executive
Executive, Client Support Dhaka (Female)
Customer Service Officer
International Call Center Executive ( Night Shift )
Executive - Group Service
Officer/Sr. Officer (Customer Service)
Sr. Office Executive (Sales & Marketing)
International Call Center Agent (Night Shift)
Tele Marketing Executive
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Facebook Group