Customer Experience Agent - CHB Execution
Job Description
Title: Customer Experience Agent - CHB Execution
Company Name: Maersk Line
Vacancy: 5
Job Location: Dhaka
Employment Status: Full-time
Job Responsibilities:
∎ Building relationships with the customers, understanding their business drives should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk.
∎ Be the primary point of contact with customer/vendor and take ownership of the customer issues related to CHB (Customs House Brokerage) and solve in an urgent and responsible manner
∎ Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
∎ Operation in 100% compliance with Vendors and others stakeholder.
∎ Job Costing/File organizing/Checking/Update data into system
∎ Continuous Follow Up with concern desk for on time invoice and its related task
∎ PDF invoice checking and sorting and extend support for document dispatching
∎ CHB Applite data visibility update Follow up with vendors & Bill Summary File update
∎ Co-ordinate with sales owner and finance for CHQ / Pay-order settlement
∎ Focus on continuous operational improvement
∎ Weekly / Monthly reporting
∎ (Application Link : https://maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/BD---Dhaka/Customer-Experience-Agent---CHB-Execution_R24579)
Salary: Negotiable
Compensation & Other Benefits:
∎ Provident fund, Gratuity
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Aug 2022
Company Information:
∎ 18 Jul 2022
∎ Maersk Line
∎ Address : Esplanaden 50, 1098 Copenhagen K
∎ Business : Maersk Line is the world`s largest container shipping company, serving customers all across the globe. Maersk Line has 25.000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line?s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world.
The A.P. Moller - Maersk Group with HQ in Copenhagen, Denmark, employs 120,000 people in 130 countries across the world. We are involved in a wide range of activities within the Transport, Energy, Offshore, Retail and Manufacturing industries. We ranked 147 on the Fortune Global 500 list for 2010.
Category: Customer Support/Call Centre
