Job Description
Title: Customer Care/Call Center Executive
Company Name: Daylight Global Commodities Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ HSC
∎ Skills Required: Bangla and English Speaking Skill, Computer skill, Customer Relation, Good communication skills, Marketing
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center Agent, Computer skill, CRM Software, Good communication skills, Online sales generate
∎ The applicants should have experience in the following business area(s):
Manufacturing (FMCG), Trading or Export/Import, Wholesale
Job Responsibilities:
∎ Must have excellent speaking and listening skills in Bangla without any regional accent.
∎ Should have standard speaking and listening skill in English.
∎ Must be patient with the customers and capable to manager dissatisfied customers with polite behavior and good communication skill.
∎ Call customers periodically to generate sales leads.
∎ Answering incoming calls from customers, taking sales orders and ensure customer satisfaction.
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same.
∎ Provide general information to customers.
∎ Maintaining a high standard of call quality as per the requirement of the organization.
∎ Active listening and strong phone contact managing abilities.
∎ To satisfy clients, determine and evaluate their needs.
∎ Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
∎ Follow communication procedures, guidelines, and policies.
Additional Requirements:
∎ Age 20 to 35 years
∎ Only males are allowed to apply
∎ Only males are allowed to apply.
∎ Experience on working in Call Center of E-commerce, Superstore, Chain Shop, FMCG Marketing companies will be given preference.
∎ Only males are allowed to apply
∎ Must have standard computer knowledge on Microsoft Office (MS-Word, MS- Excel) and with any CRM software.
∎ Candidate must be patient and good manners with co-workers and customers.
∎ Person with disability are encouraged to apply
Salary:
∎ Tk. 10000 - 12000 (Monthly)
∎ Salary Review: Yearly
Festival Bonus: 2
Other facilities as per Company Policy
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Oct 2023
Company Information:
∎ 16 Sep 2023
∎ Daylight Global Commodities Ltd.
∎ Business : A wholesale Trading Company dealing with grocery products.
Category: Customer Support/Call Centre
: 01.This job is for urgent recruitment. Interested candidates are requested to apply as soon as possible.02. Applicant must provide current job details.03. Applicant must mention his Current & desired Salary.04. We consider smoking as illegal and an offence. Smokers should not apply here.
