Customer Care Operation Manager
Job Description
Title: Customer Care Operation Manager
Company Name: A Leading Group of Industries
Vacancy: 01
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Graduate/ Post Graduate.
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Customer Support/ Client Service
Job Responsibilities:
∎ Ensure high level of customer satisfaction
∎ Coordinating with top management & officials on a daily basis & complete assigned task.
∎ Ensure on time customer service maintaining customer log
∎ Effectively manage and lead service team members to execute customer service efficiently and effectively
∎ Coordinating Admin and HR related work, keeping records etc.
∎ Receive, sort and distribute mail/deliveries to recipients
∎ Train the service team on continuous basis
∎ Maintain office security by following safety procedures and maintenance of access entry device (monitor logbook of visitors etc.)
∎ Ensure compliance management at service level and train the service team on compliance
∎ Maintaining daily forecast of work and organize using the available resources
Additional Requirements:
∎ Age 28 to 35 years
∎ Only males are allowed to apply
∎ Computer competency is must
∎ Proficiency in English and Bengali.
∎ Interpersonal skill
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types
Salary: Negotiable
Compensation & Other Benefits:
∎ As per Policy of the Company
Application Deadline: 15 Nov 2020
Company Information:
∎ 7 Nov 2020
∎ A Leading Group of Industries
Category: Customer Support/Call Centre
Read Before Apply: We are looking for some young, energetic & target oriented individual for our Retail Business of Consumer Electronic Items (of World's No.1 Brand in Bangladesh).
Source: bdjobs.com
Deadline Expired on 15th Nov 2020
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