Customer Care officer

Job Description

Title: Customer Care officer

Company Name: Regiment Technologies

Vacancy: 1

Job Location: Dhaka (Mirpur)

Employment Status: Full-time

Educational Requirements:
∎ H.S.C, Bachelor degree in any discipline.

Job Responsibilities:
∎ First point of to receive calls and convey appropriate messages to the clients professionally.
∎ Responsible to handle callers' queries, complaints, and requests through inbound and outbound calls.
∎ Maintain a high standard of call quality as per the requirement of the department/organization.
∎ Responsible to document all call information according to standard operating procedures.
∎ Perform any other operational task assigned by the supervisor/higher authority.
∎ Update customer records in the system, including notes about interactions.
∎ Create and maintain reports about customer interactions.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Fresher's also can apply.
∎ Good Communication Skill.
∎ Good Knowledge of relevant computer programs.
∎ Sound basic knowledge about Internet Broadband related terms.
∎ Ability to work under pressure.
∎ Must be fluent both in Bangla & English. (With the right pronunciation).
∎ Candidates having experience in call center or ISP will get extra preference.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Oct 2022

Company Information:
∎ 22 Oct 2022
∎ Regiment Technologies

Category: Customer Support/Call Centre

: Prospective candidates are invited to submit applications along with updated CV and a copy of recent Passport size photograph to the following email: [email protected]