Job Description
Title: Customer Care Officer / Billing Officer
Company Name: Ascent Health Ltd.
Vacancy: 02
Location: Dhaka, Dhaka (Baridhara J Block)
Salary: Negotiable
Published: 30 Dec 2024
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Responsibilities & Context:
∎ Respond promptly to client inquiries via phone, email, or in-person, providing accurate information, guidance, and solutions to meet their needs·
∎ Coordinate scheduling and logistics for sample collection, testing, and delivery, ensuring timely and efficient service delivery·
∎ Maintain detailed records of client interactions, inquiries, and service requests·
∎ Educate clients on laboratory services, testing processes, pricing, and turnaround times to facilitate informed decision-making.
∎ Stay informed about laboratory services, capabilities, and industry trends to effectively address client inquiries and promote additional services
∎ As a Customer Care Officer / Billing Officer, you will serve as the primary point of contact for clients and customers, ensuring exceptional service and support in all interactions. The role involves managing patient inquiries, scheduling appointments, and facilitating smooth interactions between patients and healthcare providers.
∎ Respond promptly to client inquiries via phone, email, or in-person, providing accurate information, guidance, and solutions to meet their needs·
∎ Coordinate scheduling and logistics for sample collection, testing, and delivery, ensuring timely and efficient service delivery·
∎ Maintain detailed records of client interactions, inquiries, and service requests·
∎ Educate clients on laboratory services, testing processes, pricing, and turnaround times to facilitate informed decision-making.
∎ Stay informed about laboratory services, capabilities, and industry trends to effectively address client inquiries and promote additional services
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka, Dhaka (Baridhara J Block)
Read Before Apply: The jobs offer competitive salary, excellent working environment and ample growth opportunities. Interested individuals fulfilling the above criteria should send their updated CV.
Company Information:
∎ Ascent Health Ltd.
Application Deadline: 14 Jan 2025
Category: Medical/Pharma
