Customer Care Manager
Job Description
Title: Customer Care Manager
Company Name: Zantrik
Vacancy: 1
Job Location: Dhaka, Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ B. Sc/Diploma in automobile engineering will get preference.
Experience Requirements:
∎ 5 to 10 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Call Centre Supervision/ Management, Customer Care, Customer Support through Phone, Telemarketing, telesales
∎ The applicants should have experience in the following business area(s):
Automobile
Job Responsibilities:
∎ Strong analytical ability.
∎ Good to have mathematical/Statistics background.
∎ Experience in leading and managing a team of customer care. Lead and manage 10 - 15 members team.
∎ Follow up & monitor each and every customer care executive's activities, customer's orders and technical team's support & service.
∎ Strong experience in lead conversion, through outbound and inbound calls. Making outgoing call, convincing customer, making customer happy and getting sales.
∎ Ability to manage customers, service partners, drivers and other stakeholders.
∎ Nice voice and clear pronunciation in Bengali and English.
∎ Ability to write correct English and Bangla fluently, ability to speak English and Bangla in voice.
∎ Ability to respond immediately to customers over voice/chat based on customer orders or enquiries.
∎ Manage full cycle of a service request from order to completion.
∎ Ensure highest quality support and service to customers.
∎ Present daily achievement report, weekly KPI reports to management as part of weekly review.
∎ Prepare and provide reports on customer service orders, completion and also determine and validate on service charges.
∎ Must be Result and target oriented, must be willing to go extra mile to achieve goal.
Additional Requirements:
∎ Age 25 to 35 years
∎ BIG plus if experienced in automotive sector.
∎ Diploma/BSc in automobile will get additional preference.
∎ Must have skill on computer like MS Word, XLS, Power Point and other software.
∎ Good Communication skill on Bengali and English.
∎ Reporting and presentation skill.
∎ Sales experience would be a plus, experience in established call center is a plus.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: October 30, 2019
Company Information:
∎ Zantrik
∎ Address : House # 01, Road # 08, Sector # 5, Uttara, Dhaka
∎ Web : http://www.zantrik.com
∎ Business : Zantrik is a reliable automobile platform providing convenient and comfort to vehicle owners. We are Standardizing vehicle maintenance with our platform (Zantrik) in Bangladesh.
It’s an app based one stop service provider for automobile servicing, maintenance and repairing. We are the first in Bangladesh to provide “Roadside Help Service” all over Bangladesh including Dhaka city.
Category: Customer Support/Call Centre
Read Before Apply: Zantrik (http://zantrik.com), is unified automobile maintenance platform, offering the most reliable vehicle maintenance service in Bangladesh, is looking for a "Customer Care Manager" for our dynamic and growing Finance & Accounts team. Details are provided below
Source: bdjobs.com
Deadline Expired on 30th Oct 2019
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