Customer Care In Charge (Hospital)
Job Description
Title: Customer Care In Charge (Hospital)
Company Name: SIMEC Ltd.
Vacancy: 3
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline, Bachelor degree in any discipline
∎ Skills Required: Ability to Work Under Pressure, Strong communication skills , Team Leadership
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Hospital and clinic, Hospital operations
∎ The applicants should have experience in the following business area(s):
Hospital
Job Responsibilities:
∎ Ensure effective and smooth co-ordination between consultant and the outpatient (with / without appointment, follow up etc.) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with our Hospital policies.
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
∎ Guide patient to consultant's room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
∎ Facilitate the patients for admission, report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
∎ Manage, plan and schedule patient's appointment / cancellation aligned with centralized on line appointment calendar.
∎ Provide information on related consultant's profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
∎ Promote Our Hospital services by providing marketing communication materials to customer.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities from Hospital.
Additional Requirements:
∎ Age 25 to 30 years
∎ Only females are allowed to apply
∎ The role of customer care In Charge is to ensure overall customer service and to gain customer satisfaction of Out-Patient Areas.
∎ The purpose of the job is to provide assistance to consultants as well as patients in term of consultation, investigation, procedure, surgery etc.
∎ The Customer Care In Charge will be responsible for multi-tasking; cross functional customer care activities & should be available to work in flexible shifting hour.
∎ The role requires effective communication & good management skill to deal with diversified customer as well as provide guideline to valued customers in order to ensure service excellence.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Feb 2022
Company Information:
∎ 8 Jan 2022
∎ SIMEC Ltd.
∎ Address : SHONIM Tower, House-55, 6th floor, Sha Mukhdum Avenue, Sector # 12, Uttara, Dhaka
∎ Web : www.simec-inc.net
∎ Business : www.simec-inc.net
www.simecltd.com
Category: Customer Support/Call Centre
: If you are extrovert & confidence enough to take responsibilities only then apply.
Source: bdjobs.com
Deadline Expired on 5th Feb 2022
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