Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: Tianshi (Bangladesh) Co. Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree & Post-Graduation from any in any discipline reputed university.
∎ Skills Required: Computer skill is a must (Should be able to make reports in excel and other office
∎ Software).
Experience Requirements:
∎ 3 to 4 year(s)
Job Responsibilities:
∎ Assessing customer service staff activities, and providing them with
∎ Regular performance-related feedback.
∎ Assisting customer service staff with duties where required.
∎ Training staff in areas of customer service and company policies.
∎ Managing cashier coverage and customer flow to ensure proficient customer service.
∎ Monitoring and authenticating returns, exchanges, and voids.
∎ Investigating and solving customer service complaints.
∎ Assisting with the development and implementation of service policies, and explaining these to staff and customers.
∎ Maintaining documentation pertaining to customer service department activities.
∎ Performing additional duties where needed. Assist Operations & Management team to run smooth business in daily tasks
∎ Tiasnshi Bangladesh Co.Ltd works with both B2B and B2C clients
Additional Requirements:
∎ Both males and females are allowed to apply
∎ At least 03 to 04year(s)
∎ Excellent written and verbal communication skill in English
∎ Proficient knowledge of customer service, and standard office
∎ Practices and procedures.
∎ Proficient computer skills.
∎ Proficient standard office equipment skills.
∎ Outstanding communication skills, both written and verbal.
∎ Strong people skills.
∎ Excellent phone etiquette.
∎ Outstanding organizational skills.
∎ Available to work shifts. Able to Multi-Task
∎ Can work under pressure
∎ Willingness to learn and grow professionally
∎ Interest in E-commerce, Social Media
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 18 Aug 2022
Company Information:
∎ 19 Jul 2022
∎ Tianshi (Bangladesh) Co. Ltd.
∎ Address : House-41, Road-24, Gulshan-1, Dhaka - 1212
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 18th Aug 2022
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