Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: NEC Money Transfer Limited
Vacancy: Not specific
Job Location: Dhaka (Rampura)
Employment Status: Full-time
Educational Requirements:
∎ HSC in English, Bachelor degree in any discipline, Bachelor of Business Administration (BBA)
∎ Graduate Degree from any reputed University locally or from respective Countries University.
∎ Educational Degree will be consider those candidates are from respective Nationals.
Experience Requirements:
∎ At most 2 year(s)
∎ The applicants should have experience in the following area(s):
Ability to work collaboratively, Ability to Work Under Pressure, Customer Service Management, Customer Support/ Client Service
∎ The applicants should have experience in the following business area(s):
Call Center, Consulting Firms, Direct Selling/Marketing Service Company
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ The ideal candidate needs to have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. The person must be fluent in English, communication skills with both verbal & written and desire to display sturdy leadership and interpersonal talents.
∎ Ensure the best quality support by assessing work (chat, call and their ticket investigation) of the team members on a daily basis
∎ Collect data, analyze, and report to leadership
∎ Maintain accurate records and document all customer service activities and discussions
∎ Stay informed on the latest industry techniques and methods
∎ Responsible for the credit portfolio of the respective clients
∎ Initiate & lead new projects to improve the processes to provide better customer support
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
∎ Work closely with other business units to assure a high level of interaction and cooperation among product, sales and relationship management teams.
∎ Ensure the best quality support by assessing work (chat, call and their ticket investigation) of the team members on a daily basis
∎ Collect data, analyze, and report to leadership
∎ Maintain accurate records and document all customer service activities and discussions
∎ Stay informed on the latest industry techniques and methods
∎ Responsible for the credit portfolio of the respective clients
∎ Initiate & lead new projects to improve the processes to provide better customer support
∎ Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
∎ A minimum of 2-5 years' proven experience in customer service.
∎ Should be customer focused
∎ Knowledge over Active Directory, Salesforce & Fresh desk or any online ticketing platform will add extra value.
∎ The Ideal candidate must be fluent in his/her local language with English.
∎ Good understanding of management practices and techniques.
∎ Excellent leadership and interpersonal skills
∎ Good Presentation & Data analytics skills
∎ Have good knowledge about how to convince and obtain clients maximum satisfaction.
∎ The candidate whose from Sri Lankan, Indian, Nepali, Pakistani and Philippians nationals are living in Bangladesh legally get advantage for the position.
∎ The candidates must have proficiency and fluent of their own native language in reading, writing and speaking
∎ Those are from Bangladeshi nationals must have the knowledge in any of that particular countries language proficiency in reading, writing and speaking.
∎ Full Time
∎ Customer Service
∎ This post for respective particular foreign Nationals
∎ Any Bangladeshi Nationals can apply if the candidate matches with the companies requirements.
Salary:
∎ Negotiable
∎ A hand-sum salary package will be offered those candidates are from the respective Nationals
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy
Application Deadline: June 30, 2020
Company Information:
∎ NEC Money Transfer Limited
∎ Address : House- 31, Road- 02, Block- A, Banasree, Rampura, Dhaka-1219
∎ Web : www.necmoney.com
∎ Business : Money Transfer Company, Liaison Office
Category: Customer Support/Call Centre
