Customer Care Executive (Female)

Job Description

Title: Customer Care Executive (Female)

Company Name: Asia Continental Group (BD)

Vacancy: 10

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ English medium background will be an added advantage.

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Make outbound calls to customers, collecting different types of information's and store accordingly in the company database.
∎ Inform customers about our products and services. Use unique selling points to highlight our product features over the call.
∎ Assist customers with product price and quality related issues. Take part in database related information entry whenever needed.
∎ Take complaints and valued suggestions from the customers; follow up properly if and when any issue arises.
∎ Meeting call targets every day and prepare report accordingly.
∎ Assist in present and promote products using solid selling techniques to existing and prospective customers.
∎ Work from the branches and assist customers to try our products if needed.
∎ Any other duties assigned by the management if and when required basis.

Additional Requirements:
∎ Age 20 to 30 years
∎ Only females are allowed to apply
∎ The applicants should have experience in the following area(s):Call Center, Call Centre Supervision/ Management, Customer Care, customer care management, Customer Support through Phone, Face-to-Face Customer Support, Guest Relations/ Services, Monitoring and Reporting
∎ English fluency is must.
∎ Candidates will have to be attractive and presentable.
∎ Have a Decent typing speed.
∎ Skilled in MS Office applications, standard computer efficiency and email communication.
∎ Ability to work for long hours.

∎ Tk. 12000 (Monthly)
∎ Maximum BDT 12,000 (Depending on candidate`s education, experience and interview performance).

Compensation & Other Benefits:
∎ Lunch will be provide
∎ Yearly Salary Review
∎ Two Festival Bonuses on Gross Salary
∎ Provident Fund
∎ Snacks Bill

Job Source: Online Job Posting.

Application Deadline: 13 Dec 2022

Company Information:
∎ 13 Nov 2022
∎ Asia Continental Group (BD)

Category: Customer Support/Call Centre


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