Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Diabetes store Ltd

Vacancy: 5

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Pharmacy (B.Pharm), Bachelor degree in any discipline
∎ Skills Required: Call Center, Customer Care, Customer Relationship Management (CRM), Pharmacist, Pharmacy related, Pharmacy Sales related, Pharmacy Salesman

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Pharmaceutical Sales, Pharmacist, Pharmacy related, Pharmacy Sales related, Pharmacy Salesman, Sales & Marketing (Pharmaceutical Products)
∎ The applicants should have experience in the following business area(s): Call Center, E-commerce, Healthcare/Lifestyle product, Pharmaceuticals

Job Responsibilities:
∎ Telesales
∎ Develop and expand relevant KPIs
∎ English/Bangla fluency is compulsory
∎ Follow-up with patients by phone or email on a timely manner
∎ Record and maintain reactions of prospects contacted into the database or CRM after the call
∎ Maintain a thorough working knowledge of all services offered by Diabetes Store Ltd.
∎ Explain products or services and prices. Answer questions to patients.
∎ Pre-call planning and research to perform opportunity identification and need analysis at all prospect levels.

Additional Requirements:
∎ Age 22 to 40 years
∎ Speaking clearly and persuasively in English/Bangla in positive or negative situations
∎ Proven organizational and interpersonal skills
∎ Self-motivated, independent worker with the ability to multi-task
∎ Be professional, courteous, and know proper phone etiquette
∎ Ability to relate with a diverse group of people
∎ Ability to clearly and effectively communicate and present analysis findings and recommendations for marketing strategies
∎ Sound knowledge of essential software like MS Word, MS Excel, MS PowerPoint, MS Outlook, etc.

Salary: Tk. 10000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ T/A, Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 30 Sep 2020

Company Information:
∎ 9 Sep 2020
∎ Diabetes store Ltd
∎ Address : House 14/C, Road-02, Block-L, Banani
∎ Web : www.diabetesstore.com.bd
∎ Business : First Online Pharmacy In Bangladesh | Diabetes Store Ltd

With over 5 years’ experience and 30 thousands prescription items dispensed, Diabetes store is one of the largest Online Medicine Shop in Bangladesh. We’re registered with the The Directorate General of Drug Administration (DGDA) & e-Commerce Association of Bangladesh (e-Cab), as well as you can be assured that our team are fully qualified and will help you find the right treatment. We serve Medicine all over Bangladesh. Find safe Diabetic foods, Insulin in Bangladesh. You can find Slimo Meal and All other Diabetic foods. Diabetes Store helps diabetic patients getting proper lab test from All over Bangladeshi Medical Care Centers. Diabetes foods and Medicines from Online Pharmacy in Bangladesh is just 3 click away. Buy Medicines by bKash , Rocket and others. We have many diabetes support centers.

Vision, purpose and values
Our vision: Be the first choice for online pharmacy, well-being and beauty-caring for people and communities around the Bangladesh especially for the diabetic patient.

Our purpose: We help people across the Bangladesh lead healthier and happier lives

Our values: Diabetes Store takes seriously its aim of inspiring a healthier and happier Bangladesh

Category: Customer Support/Call Centre