Job Description
Title: Customer Care Executive
Company Name: DG Infotech Limited
Vacancy: 2
Age: 25 to 35 years
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Software Company, Financial Technology (Fintech) Startup
Published: 23 Jun 2025
Education:
∎ Bachelor of Business Administration (BBA), Bachelor of Science (BSc)
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ Prior experience in a call center environment is highly preferred.
∎ Strong verbal communication and interpersonal skills.
∎ Ability to handle customer complaints professionally and effectively.
∎ Excellent problem-solving abilities.
∎ Clear, confident, and persuasive speaking skills.
∎ Positive attitude with a collaborative and team-oriented approach.
Responsibilities & Context:
∎ Handle incoming customer calls efficiently, ensuring prompt resolution and satisfaction.
∎ Respond accurately to customer inquiries via phone.
∎ Receive and log customer complaints in the system and follow up with updates regarding their resolution.
∎ Deliver clear and relevant information about products or services.
∎ Exhibit confidence, professionalism, and the ability to remain calm under pressure.
∎ Manage both inbound and outbound calls with customers across the country.
∎ Handle challenging conversations with professionalism and empathy.
∎ Handle incoming customer calls efficiently, ensuring prompt resolution and satisfaction.
∎ Respond accurately to customer inquiries via phone.
∎ Receive and log customer complaints in the system and follow up with updates regarding their resolution.
∎ Deliver clear and relevant information about products or services.
∎ Exhibit confidence, professionalism, and the ability to remain calm under pressure.
∎ Manage both inbound and outbound calls with customers across the country.
∎ Handle challenging conversations with professionalism and empathy.
Skills & Expertise:
Compensation & Other Benefits:
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ DG Infotech Limited
∎ Rangs FC Enclave, Level-4, Plot-6/A, Road-32, Gulshan Avenue
∎ Identity Solutions (MRP, E-passports, Birth Registration, Security Clearance Certificates, Smart Cards etc.), Mobile e-Payment Platforms & Payment Services, Financial Business Solutions based @ Artificial Intelligence, Smart Card with biometric and high-end security features, IT Infrastructure Development and management, Data center Installation.
Address::
∎ Rangs FC Enclave, Level-4, Plot-6/A, Road-32, Gulshan Avenue
∎ Identity Solutions (MRP, E-passports, Birth Registration, Security Clearance Certificates, Smart Cards etc.), Mobile e-Payment Platforms & Payment Services, Financial Business Solutions based @ Artificial Intelligence, Smart Card with biometric and high-end security features, IT Infrastructure Development and management, Data center Installation.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 2 Jul 2025
Category: Customer Support/Call Centre
