Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Cord Cell Bangladesh Limited

Vacancy: 1

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ At least graduate from reputed public/ private universities in Bangladesh

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following business area(s): Call Center, Healthcare/Lifestyle product
∎ Freshers are also encouraged to apply.

Job Context:
∎ One should have the willingness to work full time (Shifting & Roster basis)
∎ Working Time: Morning Shift : 9 am - 5 pm (Only Female)

Job Responsibilities:
∎ Deliver extraordinary customer care by responding to questions concerning for different Cord Cell's services spanning across the Consumer segment & Corporate segment in a fast-paced, structured customer care environment.
∎ Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
∎ Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
∎ Grow and nurture customer relationships on every interaction that results in measurable Customer value
∎ Document necessary account information and offer custom solutions that benefit the customer.
∎ Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
∎ Balance customer interests with the interests of CordCell.
∎ Deliver Employees, Customers and Shareholder metrics as per goals
∎ Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
∎ Gather relevant information from customers as required and update it accurately to facilitate the decision-making process.

Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Provident fund, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: December 16, 2019

Company Information:
∎ Cord Cell Bangladesh Limited
∎ Address : Cord Cell Bangladesh limited 228/Ka , 4th floor , Kuril Progoti Sarani (Near Jomuna Future Park ) Dhaka -1229 Bangladesh
∎ Web : www.cordcellbd.com
∎ Business : To establish a bio technology based consumer health care company creating to the mother and child segment; establish a cord blood bank and to market cord blood banking services and other tissue banking technologies; establish a facility for the drawing, preservation, storage and transportation of stem cells, umbilical cord blood, bone marrow and the like for medical and allied purposes. To provide wellness of diagnosis services, to encourage and discover new medical management of diseases and affections and to investigate and make known the nature of merit of investigations and feelings and relation to result of any discovery, investigations, findings or research. To provide, encourage, initiate or promote facilities for the discovery. Improvement or development of new method of diagnosis, understanding and treatment of disease of mother and child.

Category: Customer Support/Call Centre