Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: Coach Kanchon Academy
Vacancy: 4
Job Location: Dhaka (Vatara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline.
∎ No third division, minimum CGPA of 2.50 out of 4.00.
∎ Candidate must be from a UGC-approved university.
Job Responsibilities:
∎ Ensuring excellent customer service over the phone to existing and potential customers of the bank through incoming and outbound calls.
∎ Use of formal & proper language and pronunciation while the conversation with customers.
∎ Identify customer needs, giving precise information with clarification and providing appropriate solutions for ensuring utmost customer satisfaction.
∎ Executing customer requests, resolving complaints, and referring unresolved customer grievances to designated persons for further investigation.
∎ Social media query management by replying to customer inquiries through different social media channels.
Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
∎ All courses must be completed and the result must be published.
∎ Skills Required: Customer Management, Effective communication skills.
∎ Strong command in both Bangla and English
∎ Formal & proper use of language and pronunciation is mandatory/prerequisite for this position
∎ Fresher's can apply.
∎ Experience in working Call Center will be given preference.
∎ Confident, articulate, and professional speaking abilities.
∎ Empathic listener and persuasive speaker.
∎ Dedication and time management.
Salary: Tk. 15000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 13 Oct 2023
Company Information:
∎ 13 Sep 2023
∎ Coach Kanchon Academy
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 13th Oct 2023
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