Job Description
Title: Customer Care cum Front Desk Officer
Company Name: Suguna Foods Bangladesh Pvt. Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time, Contractual
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Graduate in any discipline from any reputed university.
Experience Requirements:
∎ 1 to 4 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Care, Customer Relationship Management, Customer Support through Phone, Face to Face Customer Support, Front Desk Management
Job Responsibilities:
∎ Manage inbound and outbound customer calls in a very professional manner.
∎ Identify customer needs, analyze the information and provide satisfactory solutions.
∎ Build sustainable relationship and engage customer effectively.
∎ Be ready to sell products when the opportunity arises.
∎ Answer inquiries by sharing required information politely.
∎ Keep record of all conversations in the call center database.
∎ Greet and welcome guests/visitors/employees in person or on telephone.
∎ Direct and guide visitors to the appropriate employees of the office.
∎ Answer, screen and forward incoming phone calls.
∎ Ensure reception area is tidy and presentable.
∎ Provide basic and accurate information in-person and via phone/email.
∎ Receive, sort and distribute daily courier documents.
Additional Requirements:
∎ Age 22 to 33 years
∎ Only females are allowed to apply
∎ Should have excellent interpersonal and communication skills.
∎ Multitasking and ability to work under pressure.
∎ Should have good skill in MS Office(specially Excel and Word).
∎ Person with disability are encouraged to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Performance bonus, Profit share, Provident fund, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Provident fund
∎ Gratuity
∎ Earned Leave Encashment
∎ WPPF
∎ Group Life Insurance
∎ Health Insurance
∎ Others as per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 May 2023
Company Information:
∎ 26 Apr 2023
∎ Suguna Foods Bangladesh Pvt. Ltd.
∎ Address : 76 Gausul Azam Avenue, Sector # 13, Uttara, Dhaka-1230
∎ Web : https://suguna.group/
∎ Business : Suguna Foods Bangladesh Pvt. Ltd, a renowned multinational company engaged in manufacturing of Poultry feed, Aqua feed, Cattle feed, Breeder & Hatchery and Broiler Bird Farming business.
Category: Customer Support/Call Centre
: Interested candidates can send their CV with a recent passport size photograph mentioning the position name on the top of the envelope to: The Human Resources Department, Suguna Food and Feeds Bangladesh Pvt Ltd, House No # 76 (4th Floor), Gausul Azam Avenue, Sector#13, Uttara, Dhaka-1230.
