Country Customer Experience Manager

Job Description

Title: Country Customer Experience Manager

Company Name: Maersk Bangladesh Limited

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Post graduation complete

Experience Requirements:
∎ At least 15 year(s)

Job Context:
∎ We offer exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives. We have a competitive compensation and benefits package for full-time employees. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
∎ At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job - we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
∎ Within the management career stream, the following High Impact Experiences can also help you build your career.
∎ Leadership transitions
∎ Lead diverse teams
∎ Lead through change
∎ Lead virtual teams

Job Responsibilities:
∎ Creates a work environment conducive for colleagues to deliver the intended customer experience within a large country(ies). Maintains focus on voice of customer, employee engagement, staff development and process efficiency and cost. Acts as fully responsible and accountable for Customer Service in the respective country.
∎ Formulates and executes a local customer service strategy in order to deliver on the global and local targets and priorities
∎ Takes an active part in developing the local commercial strategy and contributes actively to the global Customer Service strategy
∎ Maintains a dynamic and scalable customer service organization in which resources are managed effectively and efficiently
∎ Cultivates customer relationships and listens to the voice of the customers
∎ Drives continuous improvements, monitors performance against established KPIs and targets and takes corrective action as required
∎ Is accountable to own, create, maintain and test a business continuity plan for critical customer processes across products
∎ Orchestrates all local functions towards delivering customer-critical services in the event of an incident

Additional Requirements:
∎ 15+ yrs of experience in Shipping & Logistics
∎ English proficiency as excellent.
∎ Excel proficiency excellent
∎ Ability to deal with ambiguity
∎ Willing to face new challenges
∎ Communication skills
∎ Interpersonal skills
∎ Customer orientation

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Apr 2021

Company Information:
∎ 29 Mar 2021
∎ Maersk Bangladesh Limited
∎ Address : Plot 76/A (5th Floor), Road 11, Block M, Banani, Dhaka-1213, Bangladesh.
∎ Web : www.maersk.com

Category: Commercial/Supply Chain

: Please send your CV with a covering letter to the email address: [email protected] on or before 1st April, 2021.