Job Description
Title: Coordinator, Customer Service
Company Name: Ghorer Bazar
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Computer skill, Customer Support/ Client Service, Observation and recommendations capability with risk assesment
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Management, Marketing, Sales Marketing
∎ The applicants should have experience in the following business area(s):
Advertising Ageny, Direct Selling/Marketing Service Company, Event Management, Group of Companies, Manufacturing (FMCG)
Job Responsibilities:
∎ Analyzing and creating operational execution strategies to successfully execute projects with the best results possible
∎ Addressing complex client concerns and ensuring prompt resolution
∎ Putting into effect and maintaining the highest standards of customer service
∎ Putting in place and managing systems for quality control to provide superior customer service
∎ Making suggestions for ongoing improvement
∎ Directing, inspiring, and training a group of customer service personnel's
∎ Conducting routine performance reviews and giving constructive criticism
∎ Creating a supportive and cooperative work environment for the team
∎ Serving as the customer service team's point of contact with other departments
∎ Effective team communication of company changes and policies
∎ Implementing communication methods in conjunction with the leadership
∎ Monitoring the daily activities of the call center to ensure effectiveness and adherence to specified protocols
∎ KPI tracking and analysis to find areas for development
∎ Putting into practice methods to improve team performance and workflow
∎ Determining team member training needs and arranging continuous training programs
∎ Keeping abreast with market developments and imparting expertise to the group
∎ Promoting professional growth to improve teamwork
Additional Requirements:
∎ Age at least 25 years
∎ Only males are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Tour allowance, Medical allowance, Performance bonus, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 23 Nov 2023
Company Information:
∎ 24 Oct 2023
∎ Ghorer Bazar
∎ Address : Banasree, Dhaka
∎ Web : WWW.GHORERBAZAR.COM
Category: Customer Support/Call Centre
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