Contact Center Officer / Executive
Job Description
Title: Contact Center Officer / Executive
Company Name: Praava Health
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Graduation Running, Graduation or Masters in any discipline.
Experience Requirements:
∎ At most 2 year(s)
Job Context:
∎ Praava Health envisions a network of quality, patient-centered one-stop outpatient health centers offering family doctors, including women`s health, outpatient department with visiting specialists, comprehensive diagnostic lab, including advanced imaging, and pharmacy.
∎ Department : Operations
∎ Reporting To : Manager, Contact Center
∎ Dotted Reporting : Manager, Contact Center
∎ Location: Dhaka
∎ External Relations
∎ Patients / Customers
∎ Advisor
∎ Vendor
∎ Level: TBC
∎ The major purpose of the Contact Center Officer/Executive is to handle inbound and outbound calls for the continuing support of the patients. He/She is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes of the Praava Health Ltd.
Job Responsibilities:
∎ Obtains patient information for registration, appointment scheduling and home sample collection.
∎ Document all call information according to standard operating procedures.
∎ Managing Internal stakeholders
∎ Sales lead
∎ Informs patients by explaining procedures, answering questions, and generally providing information about Praava and its services.
∎ Communicates with patients regarding changes to appointment schedule, new services, and ongoing discounts.
∎ Takes care of communication equipment by reporting problems/issues to the IT department.
∎ Follow up customer calls where necessary.
∎ Recognize, document, and alert the management team of trends in customer calls.
∎ Promote Praava services by providing marketing communication materials to customers.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients' politely to avail diagnostics and medication facilities from Praava.
∎ Ensure to liaise tickets for all the issues / suggestions for both external & internal customers.
∎ Regular ensure to send SMS and email as per protocol
Additional Requirements:
∎ Minimum 0 -2 years of experience
∎ Preferably in Healthcare industry experiences
∎ Technical Skills/Knowledge:
∎ MS Office
∎ G-Suite
∎ Excellent Leadership and Communication skills
∎ Excellent communication skills both in Bengali & English.
∎ Good Listening skill and analytical skill.
∎ Customer Relationship Management (CRM)
∎ Excellent writing skills
∎ Personal characteristics and behaviors:
∎ Empathy
∎ Sharing
∎ Polite
∎ Sensitivity
∎ Follow up
∎ Feedback skill
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 5 Feb 2022
Company Information:
∎ 6 Jan 2022
∎ Praava Health
∎ Address : Plot 9, Road 17, Block C, Banani, Dhaka 1213
∎ Web : www.praavahealth.com
∎ Business : Praava Health is a network of Family Health Centers in Bangladesh where patients come first. We are building a better patient experience enabled by technology. We offer consultations with family doctors and a full range of diagnostics services, including laboratory and imaging. We envision a world class health care system that puts Patients first. Our first Family Health Center has already served thousands of Patients in Dhaka. Check out an animation video introducing Praava Health. We aspire to be Bangladesh?s trusted partner in health, empowering Patients to manage their health in a manner aligned with their values. We are a small, impassioned, collaborative team that is inspired to build the best healthcare company in Bangladesh.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 5th Feb 2022
Similar Jobs
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Peer Leader
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
Customer Support cum Live Presenter
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Officer-Customer Service
Tele Sales Executive
Executive (Customer Support and Transcription)
Customer Support Executive
Office Executive - Night Shift
Customer Relationship Officer
Customer Support and Sales Executive
Executive (Female)
Customer Relation Executive (Female)
Manager- Ocean Freight
Call Center Agent
Customer Relationship Executive
Team Leader, Customer Care
Call Center Representative- Tele Sales
Jr. Executive/ Executive - Call Center
Travel Counselor - Sales Executive (Night Shift)
Executive/Sr. Executive (Customer Service, Export)
Contact Center Agent
Executive, Customer Relationship Management (Tech Sales)
Aftersales, Executive
Customer Relation Manager
Scribe
Facebook Group