Compliance Manager - Customer Service Management

Job Description

Title: Compliance Manager - Customer Service Management

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation from any reputed institution.

Experience Requirements:
∎ 5 to 7 year(s)
∎ The applicants should have experience in the following area(s): Compliance Audit, Compliance Management

Job Responsibilities:
∎ Act as a Management Representative (MR) of ISO 9001:2015 Quality Management System (QMS) in Customer Service Management.
∎ Maintain & preserve all documents of CSM related to ISO.
∎ Perform ISO Internal Audit periodically throughout every year to ensure the continual improvement of the existing Quality Management System.
∎ Organize and coordinate internal audits on yearly basis.
∎ Cooperate with the external auditors for the successful completion of the external (Surveillance & Re-Assessment) audit.
∎ Maintain the ISO standards of the QMS of all other service points by implementing the central service point as a reference model.
∎ Ensure the development of proper QMS by visiting all service points periodically.
∎ Provide training and related documents to the responsible Branch Manager of the corresponding service point.
∎ Discuss & follow up with the branch manager of the service points.
∎ Coordinate and monitor health and safety department & overall Issues for all personnel in a different section of Customer Service Management.
∎ Prepare new format, policies, compliance-related issues, and beautification to represent the reputation & standard of CSM.
∎ Provide necessary training to all CSM employees for safety purposes.

Additional Requirements:
∎ Age 30 to 35 years
∎ Good team player, well-organized, initiative and detail-oriented.
∎ Should have good communication skills and be self-motivated.
∎ Should have good reporting skills.
∎ Should have good knowledge of computers, especially MS Office.
∎ Work experience in customer service will get preference.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Profit share, Provident fund, Insurance
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Sep 2022

Company Information:
∎ 5 Sep 2022
∎ Walton Hi-Tech Industries PLC.
∎ Address : Dhaka Corporate Office: Plot-1088, Road # 80ft-2, Block-I, Bashundhara R/A, P.O- Khilkhet, P.S-Vatara, Dhaka-1229.
∎ Web : www.waltonbd.com

Category: General Management/Admin

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