Complain Officer

Job Description

Title: Complain Officer

Company Name: Mettro Express

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Job Responsibilities:
∎ Day-to-day administration of any new complaints received centrally (via post, email, head office, telephone calls & assigning for investigation to the relevant service manager or Supervisor.
∎ Monitoring and accurately recording of all complaints received, ensuring that investigation/response deadlines are adhered to; requesting regular updates from management together with a copy of the complaint response for file and case closure .
∎ Provision of ad hoc data and information to the Senior Management Team and Priory Board, when required
∎ Responsible for the input and maintenance of complaints into database systems, and generating data from the systems when requested.
∎ Communicate with staff to gain information for complaint investigation and to convey investigation results.
∎ Co-ordinate internal complaint investigations to ensure completion in a timely manner.
∎ Receive, document and respond to complaints according to regulatory requirements and policies.
∎ Record detailed information and statistics about all complaints that occur.
∎ Create and issue routine site reports on the status of complaints.
∎ To provide proactive and reactive support to the Group Complaints manager/Director of Risk Management and other senior management team members when required
∎ To establish information requirements, acting proactively to provide data reports and statistics accordingly.

Additional Requirements:
∎ Age 23 to 30 years
∎ Only males are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Sep 2022

Company Information:
∎ 25 Aug 2022
∎ Mettro Express
∎ Address : C304, 166-167 AL-Razi Complex, , Bijoynagar, Dhaka-1000
∎ Web : http://www.mettroexpress.com/
∎ Business : Mettro Express is an innovative Logistics and Delivery service provider & it aims to build a better eco system by transforming from the traditional to technology driven delivery services for the first time in Bangladesh.

Category: General Management/Admin