Client Support Executive
Job Description
Title: Client Support Executive
Company Name: TechCare Technologies Limited
Vacancy: 2
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Email Communications, Fluent in speaking English, Good English communication skills (verbal and Written), Strong communication skills
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
client handling, Client Management, Client Relationship Management, Client Service/ Marketing, Customer Support/ Client Service
∎ The applicants should have experience in the following business area(s):
Software Company
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Respond to inquiries, quote and order requests through phone, email and online chatting to provide an excellent onboarding experience
∎ Effectively resolve customer issues to ensure a high level of customer satisfaction.
∎ Proactively communicate with customers to improve customer retention and customer loyalty
∎ Actively collect customer feedback to help improve company service offerings
∎ Answering potential client questions and follow-up call questions
∎ Promoting our services to the clients through email or phone.
∎ Collaborating with management on sales goals, planning, and forecasting
Additional Requirements:
∎ Age 19 to 30 years
∎ Both males and females are allowed to apply
∎ Strong verbal and written communication skills in English.
∎ Mature, pleasant and presentable personality.
∎ Confident, resourceful and performance-oriented.
∎ Basic computer knowledge.
∎ Professional and courteous behavior and ability to collaborate with a team.
∎ Excellent problem-resolution skills and ability to multi-task in a fast-paced, high-volume environment.
∎ Open to receiving feedback and constructive criticism.
Compensation & Other Benefits:
∎ Medical allowance, Performance bonus, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
∎ Unlimited Tea, Coffee & Snacks.
∎ Yearly tour.
∎ Monthly & Yearly performance review (and bonus!)
∎ Work with a vibrant team and amazing products.
∎ WorldClass work environment.
∎ Training and learning materials to improve skills.
∎ Learning opportunity.
Application Deadline: March 1, 2020
Company Information:
∎ TechCare Technologies Limited
∎ Address : 450/A, Road 6A, Mirpur DOHS
∎ Web : www.techcare.co
∎ Business : We, TechCare is a multi Award Winning UX Design Studio, serving clients across the globe and has designed 250 plus products in the last 6 years. TechCare Design Studio tightly knit, experienced team of researcher and designers who enjoy crafting great solutions.
We research on UX and design meaningful user interface for all digital platforms. We help our clients attain complete attention of target customers with engaging UI Design and better usability approach. All of our services are deployed to build user engagement so that businesses can outgrow competition.
Life at TechCare is awesome. TechCare always believes in teamwork. We may have different thoughts as the individual but to make a product successful at the day end we work as a team. All individual thoughts are welcome here. We love debating for the betterment of products as well as the betterment of the future of the company.
We are a startup and we should be nurtured with utmost care. When you care about TechCare, we will care about you. If you like a comfy chair and a lazy life, this job is not for you. If you think you can add value with your expertise, passion, and hard work, you might be the ONE we are looking for. Then Let`s craft brilliance together from Ideas to Life.
See life at TechCare here:
1. https://www.techcare.co/careers/
2. bit.ly/TechCareLife
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 1st Mar 2020
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