Job Description
Title: Client Service Manager
Company Name: Visual Communication Ltd.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master's degree in Journalism, Social Sciences, Marketing, English, or Economics from a recognized university.
Experience Requirements:
∎ At least 7 year(s)
Job Context:
∎ Largest Development Communication organization in the country Visual Communication Limited (VISCOM) was established in 2000 and currently serving GoB and other donor agencies by 360 degrees development communication and SBCC services. Having an excellent reputation in the field of Communication Strategy Development, Audio-Visual Production, SBCC/IEC Materials Development and Production, Community Mobilization, Event Management, National Level Campaign, Animation & Motion Graphic Production, Media Monitoring, Communication and other Social Research, Advocacy, Editorial services, SBCC/IPC Skill Development Training, Public Relation, Advertising & Media Buying. An admirable organizational environment to enrich professional development, VISCOM ensure multi culture and multi-dimensional working space to cater creative and innovative output.
∎ The Client Service Manager is entrusted with responsible for the implementation, Concept & Content development, and community mobilization events. The incumbent is responsible to ensure the compliance of VISCOM`s policy/procedures in project operation and expenditure.
∎ Location: Visual Communication Ltd. Dhaka Office.
∎ Reporting to: GM, Operations
∎ Working Condition: The position based in Visual Communication Dhaka Office with a provision of spending 10% of total time at field (if any).
Job Responsibilities:
∎ Conduct customer service workshops and presentations.
∎ Support implementation of campaigns.
∎ Conduct the special events, branding activities and advocacy meetings.
∎ Facilitate events and the post-event interactions with audiences to enhance project awareness.
∎ Provide supportive engagement to liaison with beneficiaries, brand ambassadors for advocacy.
∎ Develop effective communication platforms for clients and staff.
∎ Inspire repeat business from clients.
∎ Liaison with different departments about client queries.
∎ Offer advice to clients on services and products.
∎ Develop surveys and capturing client information.
∎ Participate in marketing campaigns.
∎ Deal with client requests and troubleshooting problems.
∎ Strong communication skills.
∎ Ability to meet deadlines.
∎ Professional behavior.
∎ Monitor and measure client satisfaction.
Additional Requirements:
∎ Ability to coordinate closely with government staff and build their capacity.
∎ Proven ability to set priorities, multi-task, and work collaboratively.
∎ General business knowledge.
∎ Excellent computer skills especially in MS Excel and experience with using email.
∎ Excellent oral and written English skills.
∎ Candidates need to be highly motivated and committed to Visual Communication Ltd.'s vision, mission, and long-term development work to significantly improve the lives of the most vulnerable and marginalized.
∎ Candidates must be capable of displaying great learning agility, support and encourage knowledge sharing across projects, for the ultimate benefit of all of Visual Communication Ltd.'s mission wide initiatives.
Salary:
∎ Attractive remuneration package will be offered to the really deserving candidate.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Jul 2023
Company Information:
∎ 15 Jun 2023
∎ Visual Communication Ltd.
Category: Customer Support/Call Centre
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